At Glow Studio Co, we aim to deliver your order as quickly and smoothly as possible. Below you’ll find information about our shipping process, delivery timeframes, and returns policy.
Title
Last updated: March 2026
1. Processing Times
2. Shipping Locations
3. Delivery Timeframes
4. Shipping Costs
5. Tracking
6. Lost or Delayed Parcels
Returns and Refunds
7. Change of Mind Returns
8. Faulty or Damaged Items
9. Refund Processing
10. How to Start a Return
1. Processing Times
Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Locations
We currently ship Australia-wide and to selected international destinations.
Shipping availability and rates will be displayed at checkout based on your delivery location.
3. Delivery Timeframes
Estimated delivery times:
Australia
Metro areas: 2–5 business days
Regional areas: 3–7 business days
International
Delivery times for selected international destinations will vary depending on the shipping carrier and destination.
Please note international orders may be subject to customs processing times and import duties, which are outside our control.
4. Shipping Costs
Shipping rates are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions.
5. Tracking
Once your order has shipped, you will receive a tracking link via email so you can follow the progress of your delivery.
6. Lost or Delayed Parcels
If your order has not arrived within the expected timeframe, please contact us and we will assist in locating the parcel with the shipping carrier.
Returns & Refunds
We want you to love your Glow Studio Co purchase. If something isn’t right, we’re here to help.
7. Change of Mind Returns
We accept returns within 14 days of delivery provided that:
the item is unused
the item is in original packaging
the item is in resaleable condition
Customers are responsible for return shipping costs unless the item is faulty.
8. Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 7 days of receiving your order, including photos and your order number.
In accordance with Australian Consumer Law, we may offer:
a replacement
a refund
store credit
depending on the circumstances.
9. Refund Processing
Once we receive and inspect the returned item, refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account.
